The year of 2016 was a seismic year by any definition and we will no doubt deal with the ripples for several years to come.
As we approach 2017, many minds will drift back to 2007, the year sub-prime loans began to default, signalling the start of the financial crisis. We are, of course, still dealing with the aftershocks, especially in the banking sector, which remains under intense public and political scrutiny.
The last decade has seen many of the old orthodoxies challenged and banks have gone through a lifetime’s worth of regulatory, technological and customer change. In the spirit of the new year it’s worth reviewing how the sector dealt with those pressures and what the current challenges are.