Yet another bank branch earmarked for the chop

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The axe is set to fall on yet another Wigan bank branch.

The latest victim of the remorseless march of technology will be the Barclays outlet within the Asda hypermarket at Newtown.

It is one of another 54 branches it is planning to close down in the coming weeks and Newtown will cash its final cheque on October 27. The move will bring its total number of Barclays closures in 2017 to 67 across the UK.

In a statement, the bank said along with a number of high street lenders, the closures are linked to the growing demand for digital services – such as the increasing shift towards immediate online and app banking facilities. A spokesman confirmed the closures will not result in any job losses, adding:

“The number of physical Barclays branches will reduce overall but our branch network and the colleagues who work in them remain a vital part of our offering. We will continue to evolve the shape and size of our branch network, as well as improving and investing in the experience in-branch.

We also provide our customers with a range of digital channels.” There was a time when there was a bank to be found in every modest-sized Wigan community upwards – sometimes several per town and village. But it was as early as the mid-1990s that branch closures began, one of the first being the NatWest in Shevington.

Few townships have been spared since as transactions are increasingly carried out digitally. According to consumer platform Which?, over 1,000 high street bank branches were axed between January 2015 and January 2017 alone, with HSBC the worst offender.


Barclays card glitch: Customers charged twice in bank’s latest debit card error

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barclays

A customer said that Barlcays had inadvertently taken a £4,000 payment twice!

Barclays customers face being charged twice as the high street lender tries to fix a debit card payment glitch. However, by Monday afternoon the bank said the problem had been fixed, and all customers had been refunded. Some customers vented their anger on Twitter in the morning saying the system error has left them overdrawn. Theresa Worthington tweeted: “I had a text today to say I’m overdrawn I have been charged twice for two things I’ve purchased over the weekend why”. Barclays said: “We detected a small number of duplicated debit card payments this morning.”

“We are working to fix this and refund customers as soon as possible. We apologise for any inconvenience caused and affected customers will not be out of pocket.” Customers are advised to check their statements to make sure any potential duplicate payments are refunded. This is the latest issues affecting Barclays debit card payments. In April, Barclays customers complained that they were unable to make payments from their accounts, an issue for which the bank later apologised and attributed to a routine systems update. While in October last year, Barclays customers had trouble getting cash from their accounts after the bank was hit by a system glitch as the clocks changed to Greenwich Mean Time.Barclays’s payment glitch follows a similar problem with card payments at Asda over the weekend. The problem left thousands of customers facing long queues at the store’s checkouts across the UK.

Zlata Rodionova


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