Have you been persuaded to take out a
packaged bank account which you either didn’t need or couldn’t use?
Millions of customers were signed up to
packaged accounts at the start of the century as banks looked for new ways to
At the peak of the boom, they cost up to
£17.50 a month. Halifax charged £15 a month for the Ultimate Reward account;
Lloyds had Silver, Gold, Platinum and Premier accounts, from £7.95 to £25 a
month; and HSBC charged up to £15 a month for its Advance account.
Some pensioners found they weren’t covered by the travel insurance
offered with the accounts as they were too old.
Households without a car were paying for a breakdown policy they didn’t
need. Other account holders had cover elsewhere — so were effectively paying
twice for the same insurance.
For accounts opened since March 31, 2013,
banks have had to ensure that customers are eligible to claim on the package
Bank staff must point out if there are
features you won’t need or use. There is a time limit of 6 years from taking
out the package to registering your complaint so if you think that you have
been mis-sold such an account contact us today on 01942 619911 to discuss your
You might be eligible for a complete refund
so don’t delay!