What counts as financial mis-selling?

Mis-selling means that you were given unsuitable advice, the risks were not explained to you or you were not given the information you needed, and ended up with a product that isn’t right for you. As a non-financial example, say you were looking to buy a computer. You told the shop assistant that you planned to watch DVDs on it, and they recommended a model. Then you took it home, and found that it didn’t have a DVD drive. There’s nothing wrong with the computer itself – it’s not faulty – but it’s not what you needed. The computer was mis-sold to you. It’s just the same when you’re sold a financial product. The person who advises you to buy must recommend something suitable for your needs, and explain properly what it can and can’t do. They should make sure you know the risks. If they don’t do this, you may be able to claim compensation.

Key things to remember about financial mis-selling:
  • It’s not about whether you lost money. Even if you didn’t lose out, if the product isn’t right for you – perhaps it’s a riskier investment than you wanted – you can still make a complaint about financial mis-selling.

You can’t complain just because an investment performed badly. Some investments are risky, and if you take a gamble you have to accept that you might lose. But you can complain if you weren’t told about the risk.

Mis-sold investment examples

Some ways you might have been mis-sold your investment:

  • You weren’t told how your money would be invested.
  • You weren’t told about the risks involved.
  • The product didn’t suit your needs or attitude to risk that you discussed with the adviser.

·        You are able to complain by yourself if you wish for no charge and are not required to use the services of a Claims management company. 

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