Energy price cap on pre-payment meters tightened by Ofgem

Posted on by CCKeith in Uncategorized Comments Off on Energy price cap on pre-payment meters tightened by Ofgem

About three million households are set to benefit from a tightening of the price cap on pre-payment energy meters, according to regulator Ofgem.

The regulator says the move will cut the average bill for pre-payment customers by up to £19 a year.

The change, which takes effect on 1 October, is set to cut the average annual bill for dual fuel pre-payment customers to £1,048 from £1,067.

On Sunday, a review was launched looking at ways to reduce energy costs.

The independent review, launched by the government, will examine how the UK can keep household bills down while also meeting its climate change targets.

Higher cost

A temporary price cap on pre-payment meters was introduced in April this year. It is updated by Ofgem every six months to reflect the estimated cost of supplying energy.

Ofgem said the change to the cap would reduce bills for electricity customers by about £19 a year on average, while the cap on pre-payment gas prices would remain broadly unchanged.

Many pre-payment meter customers pay through token- or coin-operated machines. Some of these customers may have had difficulties paying in the past. Others include some tenants whose landlords have the meters installed in properties.

Ofgem has found previously that competition among suppliers for pre-payment customers is less developed than for those who pay by direct debit, cash or cheque. This means that there are fewer tariffs available and they are generally more expensive.

Figures published in August last year showed that pre-payment customers paid an average of £220 a year more than those on the cheapest deals.


Car insurance market dysfunctional, says Aviva

Posted on by CCKeith in Uncategorized Comments Off on Car insurance market dysfunctional, says Aviva

The car insurance market is “dysfunctional” and does not reward loyal customers, said the chief executive of Aviva, Mark Wilson.

He said firms were tempting in new customers with prices that were “too low”, which put prices up for existing customers.

Car insurance premiums have gone up by 11% in the last year, according to the Association of British Insurers (ABI).

The typical bill for an annual policy is now £484, it said.

“I think that the UK car insurance market is dysfunctional, I don’t think it works properly,” Mr Wilson told the BBC’s Today Programme.

“The entry level is too low and then it gets put up for all existing customers,” he said.

Aviva has developed a “suite” of products to be launched before the end of the year, which will help reward loyal customers.

“Let’s see how it goes,” Mr Wilson said.

Car insurance is just 2% of Aviva’s total business.

Pay

Shares in Aviva rose by about 0.5%, after the company reported operating profits up by 8% in the first half of 2017.

Sales of annuities, bulk annuities and equity release products all rose, with growth particularly strong in the UK.

The dividend was up by 13%.

However, Mr Wilson refused to say whether he thought he was paid too much.

“I think I’ll let the shareholders answer that one,” he told the BBC.

He said the company was happy to publish the ratio of its highest paid employee to its lowest, as soon as the government had determined how such a ratio should be expressed.

Aviva already pays its employees the National Living Wage and requires all its contractors to do likewise.


Wigan hospital trust hit after £5.5m paid out for negligence

Posted on by CCKeith in Uncategorized Comments Off on Wigan hospital trust hit after £5.5m paid out for negligence

More than £5.5m was paid out for clinical negligence claims made against the trust running Wigan’s hospitals last year, it has been revealed. Payments were made following the deaths of patients, unwanted pregnancies after sterilisation procedures, the misdiagnosis of conditions and problems with the treatment of patients.

A teenager died after complaining of a sore throat, an injection was given to the wrong patient and a woman died after issues following a hysterectomy. The highest payment of £2m was made after “repeated prolonged inhalation of Entonox” – pain relief also known as “gas and air” – led to a patient having a vitamin B12 deficiency, resulting in both physical and psychological injury. In another case, a child suffered brain damage, including visual and development impairment, following a delay in diagnosing infantile spasms before and after birth. The mother claimed psychiatric damage. As a result, a lump sum of £1m was paid, followed by £95,000 annually until 2023 and then £108,000 each year for life. The legal claims were revealed in a report prepared for Wrightington, Wigan And Leigh NHS Foundation Trust’s board. It shows a total of £5,544,373 was paid in 45 settled claims in 2016-17, with a further £900,976 paid in the claimants’ solicitors’ costs. That compared to £2,498,012.33 paid in the previous year, when the largest settlement was £900,000.

There were 63 new claims for clinical negligence in 2016-17, a drop from 75 in 2015-16 and 81 in 2014-15. All damages and solicitors’ costs were paid by the NHS Resolution Clinical Negligence Scheme For Trusts, into which the trust pays an annual premium. There was an increase in the number of requests for disclosure of medical records by solicitors, which could lead to future claims. There were 431 requests in 2016-17, compared to 409 in 2015-16 and 338 in 2014-15. As well as clinical negligence claims, the report details other legal claims made against the trust.

There were 14 employer liability claims, dropping from 16 in 2015-16 and 31 in 2014-15. This led to damages of £14,700 being paid in six cases, plus £25,287 for the claimants’ solicitors’ costs. The majority of the cases were for slips and falls, injuries caused by an object or equipment, lifting and sharps injuries. Three new public liability claims were made, with £1,200 paid for one claim and £5,551 for the claimant’s solicitor. Steps have been made to save money by dealing with more legal work “in house” rather than referring it to external solicitors. The trust spent £82,078.10 on external solicitors in 2016-17, dropping from £106,396.16 in 2015-16 and £239,595.15 in 2014-15.

Some of the claims made, which led to damages being paid: Following an operation to remove a cancerous tumour, the surgeon failed to remove all swab remnants from the wound. A wound infection followed and a further procedure under general anaesthetic with a prolonged period of recovery, wound healing and pain and suffering. Delay in diagnosing hypothyroidism. Claimant suffered extended pain and suffering and symptoms of lethargy, general ill health and deterioration in school attendance and weight gain. Vasectomy not performed satisfactorily as the left vas deferens had not been cut but instead a blood vessel had. A second procedure was required and claimant sustained some nerve damage. Claimant’s wife became pregnant. She also made a claim after suffering stress and anxiety following the unwanted pregnancy, which resulted in a termination. Filshie clip was dropped and left in situ during sterilisation procedure resulting in the patient becoming pregnant a few months later. Poor outcome following surgery for hysterectomy. Failure to investigate fall in haemoglobin levels on discharge. Patient was readmitted for pelvic haematoma and small bowel perforation, suffered incurable infection and died. Child sustained brain damage including visual and development impairment following delay in diagnosing infantile spasms prior to and subsequent to birth. Mother claimed physiatric damage. Death of an 18-year-old female presenting with “sore throat” and identified as a + glandular fever. Patient prescribed drug to treat tumour at the side of their head but it was discovered the tumour was benign. The patient died before being weaned from the drug. Patient treated with botulium toxin injection to right shoulder. It was subsequently noted that the injection had been given to the wrong patient. Delay in escalation of patient who developed sepsis after being treated for liver damage and jaundice. Patient died. Following repeated prolonged inhalation of Entonox patient sustained a vitamin B12 deficiency, which resulted in both physical and psychological injury. Patient had operation for repair of fracture cancelled on two occasions. Following operation patient was readmitted with deterioration and died. A spokesman for Wrightington, Wigan And Leigh NHS Foundation Trust said: “We consider each case on an individual basis and, on taking legal advice, make admissions and settlement payments where appropriate. “The NHS Resolution arrange payment of damages, claimants’ solicitors’ costs and defence solicitors’ costs relating to the clinical negligence claims. These costs are reflected in the trust’s annual premium payments. “We are unable to comment on individual cases but we endeavour to be as transparent in our reporting to the board as possible.”

 

 

 

 

 

 


Ban on unarranged overdraft charges considered by FCA

Posted on by CCKeith in Uncategorized Comments Off on Ban on unarranged overdraft charges considered by FCA

Charges for unarranged bank overdrafts could be banned, under one option being considered by the Financial Conduct Authority (FCA).

It said the charges for those who go into the red without agreement can be high and complex.

Earlier this month, the UK’s largest lender, Lloyds, said it was getting rid of unarranged overdraft fees altogether from November.

Barclays has already stopped all unauthorised lending.

However, other banks charge about £6 a day, or up to £90 a month.

“We believe there is a case to consider fundamental reform of unarranged overdrafts, and whether they should have a place in any modern banking market,” the FCA said, in its review into the high-cost credit market.

“Maintaining the status quo is not an option,” said FCA chief executive Andrew Bailey. Unarranged overdraft fees were often “significantly higher” than payday loans, he added.

However, the FCA made it clear that an outright ban on unarranged overdrafts was only one option being considered.

It could impose a cap on charges, or demand some affordability checks before a bank lends money on an unplanned basis.

A year ago the Competition and Markets Authority (CMA) decided against a capon charges.

Half of all overdraft users go over their agreed borrowing limit, according to the CMA. In 2014 such customers spent £1.2bn in charges as a result.

The banking industry responded by saying that customers were usually warned if they were about to go overdrawn, usually via a text alert on on a mobile app.

“When used sustainably, consumer credit is important for economic growth, and lenders work hard to ensure the balance is right between helping customers to borrow while ensuring longer term affordability,” said Eric Leenders, head of personal banking at UK Finance.

Motor finance

The FCA has also highlighted concerns about the rent-to-own market, typically used by consumers to buy fridges, freezers and televisions.

“We think that is a sizeable issue, because people are paying three or four times more than if they used cash,” Mr Bailey told the BBC.

The FCA said that one option might be for housing associations to provide such goods instead.

Mr Bailey said there were also concerns about motor finance, a worry already highlighted by the Bank of England.

“We’re looking at affordability tests and the transparency of terms,” he said.

The FCA will publish an update on this work in the first quarter of 2018.

Payday loans

As part of its review into high-cost lending, the FCA also looked at how the cap on payday loans was working.

It said that the cap, first imposed in January 2015, had delivered “substantial benefits” to consumers.

Since then, no one has had to pay more than 0.8% a day of the amount borrowed. The maximum they pay is no more than twice the amount they borrowed.

The FCA said its review found that the cap meant 760,000 borrowers in this market were saving a total of £150m a year, that companies were now less likely to lend to customers who cannot afford to repay, and debt charities were seeing fewer people struggling with ballooning borrowing from payday loans.

Mr Bailey said the FCA would continue to focus its efforts on what else needed to be done in this area.


Bank of England strike to go ahead

Posted on by CCKeith in Uncategorized Comments Off on Bank of England strike to go ahead

A three-day strike by Bank of England support staff will go ahead after talks at the conciliation service Acas ended without agreement, the Unite union said.

Employees are unhappy about a below inflation pay rise of 1%.

Protestors are planning to gather outside the Bank of England building wearing masks of Governor Mark Carney.

It will be the first time for over 50 years that staff at the Bank of England have been on strike.

Unite members at the Bank of England working in the maintenance and security departments will be taking part in the strike.

In addition, staff in the Bank of England “parlours” which are meeting rooms on the ground floor of the Bank’s building in Threadneedle Street will walk out. The staff are involved in a variety of work including security and catering as well as conducting visitors around the bank.

A Bank of England spokesperson said the Bank had been told that the industrial action called by Unite would begin at midnight for three days.

“The Union balloted approximately 2% of the workforce,” the statement said.

“The Bank has plans in place so that all essential business will continue to operate as normal during this period. The Bank has been in talks with Unite up to and including today and remains ready to continue those talks at any time.”

The last time Bank of England staff went on strike was in the late 60s and involved print workers in Debden, who were employed by the Bank of England at that time,

Unite said the dispute centred on the “derisory” pay settlement that the bank had imposed on staff without the union’s agreement. It was the second year running that staff had received a below inflation pay offer, it said.

Unite London and Eastern regional secretary Peter Kavanagh said its members had “been left with no choice but to take industrial action”.

“Mark Carney should come to the picket lines outside this iconic British bank today and explain why hardworking men and women deserve to face years of pay cuts.

“They are struggling to pay their bills and feed their families because the bank has unjustly imposed a below inflation or zero pay rise,” he added.

Inflation was 2.6% last month, according to official figures.


Switch to mobile version