BrightHouse rent-to-own firm pays £14.8m in redress

October 25th, 2017 (No Comments)

Rent-to-own retailer BrightHouse has been told to pay £14.8m to 249,000 customers by the financial regulator, the Financial Conduct Authority (FCA). BrightHouse will compensate customers who had cancelled agreements after one downpayment but had not been refunded. It will also make payments to those who signed up to lending agreements that “may not have been […]

Lloyds profits up as PPI costs recede

October 25th, 2017 (No Comments)

Lloyds Bank has announced pre-tax profits for the third quarter of £1.95bn, a rise of 141% on the same period last year. However, last year’s result included a big provision to cover claims for mis-sold payment protection insurance (PPI). Underlying profit for the period was £2.08bn, up 9% on 2016. The bank did not set […]

RBS may face further action by financial regulator

October 24th, 2017 (No Comments)

The financial regulator has said it may take “further action” over the way Royal Bank of Scotland mistreated some small business customers. The Financial Conduct Authority has published an interim report into failings by the RBS division that dealt with struggling businesses. The Global Restructuring Group was found to have “widespread” mistreatment of customers in some areas. […]

Fake holiday sickness couple from Wallasey jailed

October 17th, 2017 (No Comments)

A “greedy” couple made “fake” holiday sickness compensation claims while boasting about holidays full of “sun, laughter and fun”, a court heard. Deborah Briton, 53, and partner Paul Roberts, 43, were jailed at Liverpool Crown Court after admitting fraud. They tried to claim nearly £20,000 saying their two children fell ill on holidays to Majorca […]

Ryanair cancels flights after ‘messing up’ pilot holidays

September 18th, 2017 (No Comments)

Ryanair cancelled 82 flights on Sunday after admitting it had “messed up” the planning of its pilots’ holidays. The budget airline said on Saturday that it would cancel 40-50 flights every day for the next six weeks. Marketing officer Kenny Jacobs said affected customers with bookings up to 20 September had been informed. “We have […]

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